We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at: info@masterbuildermercantile.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

IntelliFlow™ Automatic Washing Machine Shutoff Valves Protect your home or business against water damage. A burst washing machine hose can discharge 500 gallons of water in one hour and cause a flood of problems. The Intelliflow's™ automatic operation protects against catastrophic water damage, should a water inlethose burst while the machine is not in use and unattended. Protect your home or business with the IntelliFlow™ automatic washing machine shutoff valve and enjoy peace of mind. How It Works The Watts IntelliFlow™ Automatic Washing Machine Shutoff Valve uses a state-of-the-art electronic control device that senses the washing machine current flow. When the washing machine is turned on, the controls detect the current flow to the washer, opening both hot and cold water inlet valves to allow water to flow to the washing machine. When the washing machine completes the full cycle the device senses the lack of current and closes the water inlet valves. These valves remain closed until the machine is used again. The IntelliFlows™ automatic operation and floor mounted leak sensor protect against catastrophic water damage should a washing machine inlet hose burst while the machine is in use.