Products installed by unlicensed persons or non defective products that have been installed will not be accepted for return. Toilet seats, seat hinges and toilet seat buffer kits will not be accepted for return if not in original packaging for Health & Safety reasons, or if products have been in part or fully installed. Gas & Electrical appliances will not be accepted for return where goods have been removed from original packaging or have been in part or fully installed. Excludes products that may be defective or covered under manufactures warranty conditions.

Varem S.p.a. Tel: +39 049 8840322 Fax: +39 049 8841399 Email: varem@varem.com FAQFor frequently asked questions, consult FAQ Go to the FAQ

A 30 day limitation applies from date of purchase for return requests. Returns will not be issued or considered without original proof of purchase from Wellsons. Wellsons at its discretion may apply handling fees where products require re packaging. Products where free shipping was provided, Wellsons at its discretion may deduct initial freight costs incurred from refund amount

In the event we make an error Wellsons will despatch correct product(s) free of charge ASAP and coordinate with you collection and return of incorrect goods to our distribution warehouse. Return freight cost will be paid by Wellsons. Where applicable a refund, replacement or exchange will be promptly processed upon goods being received to our distribution warehouse.

Wellsons understands errors occur at times and we aim to make the return or exchange process simple. Goods in original condition free of defect or damage will be accepted for return within 30 days from date of purchase, returned in original packaging and in resalable condition. Wellsons will refund, repair, replace or exchange products in accordance with our Warranty, Returns & Refund Conditions. Excludes items that are defective or may have a manufacturers fault and covered under the manufacturer's warranty conditions.

Custom vanity units, mirrors, shaving cabinets are made to order so once your order is confirmed these cannot be returned or refunded.

We provide advanced water management solutions. Our tanks transport water all over the world, ensuring maximum energy efficiency, savings and safety in plumbing systems.

Privacy: Confidentiality of the data provided is guaranteed, the information being processed in compliance with Regulation (EU) 2016/679 (GDPR) “Personal Data Protection Code”. I declare that I have read the Privacy Policy and agree to the processing of my personal data in accordance with its content.

We are not able to accept returns of any kind once you have attempted to install or use the product. All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made.

Our under tile floor heating kit is perfect for putting floor heating under tiles, where the floor cannot be screeded. The cable mat is installed on the base surface and is then covered with the tile adhesive and tiles. The thin 3mm cables means that the tiler only has to use a little bit of extra adhesive. The mats are 500mm wide and are easily installed by cutting the matting (NOT THE CABLE) and snaking the mat backwards and forwards filling in the area to be heated.

In the event purchaser has made an order error, Wellsons will refund, replace or exchange products only in resalable condition free of defect or damage in original packaging within 30 days of purchase date. A 20% restocking fee will be incurred on the product. Return shipping and Re delivery freight costs will be incurred and organised by purchaser. It is the purchasers responsibility to ensure that goods are returned safely to us. We take no responsibility for products lost in transit by senders transport provider. Once goods have been received at our distribution warehouse and inspected, refunds will be processed promptly via same payment method selected for original purchase.

The Varem distribution network is strongly consolidated on the national and international territory; our products are directly distributed in over 100 countries in 5 continents.