Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Parts from another distributor or wholesaler that are missing the original packaging. These parts have never been energized, installed, or modified in any way and will ship in an ARCA box.

Need more stock? Simply submit your request, and our procurement team will handle the rest. We'll confirm your order, source the additional quantities, and provide a competitive price. Once you approve, we'll get it shipped to you fast!

Parts that show any sign of being energized, installed, assembled with other parts, or functional wear or corrosion. These parts are sold as-is and returns may not be accepted.

Parts that show any sign of being energized, installed, assembled with other parts, or functional wear or corrosion. These parts are sold as-is and returns may not be accepted.

Parts from another distributor or wholesaler that were only removed from the original packaging for inspection and pictures. These parts have never been energized, installed, or modified in any way.

Parts from another distributor or wholesaler that were only removed from the original packaging for inspection and pictures. These parts have never been energized, installed, or modified in any way.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Parts from another distributor or wholesaler that are missing the original packaging. These parts have never been energized, installed, or modified in any way and will ship in an ARCA box.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at: info@masterbuildermercantile.com.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.