Long & McQuade reserves the right to restrict the purchase of additional years of Performance Warranty. Used products come with a 3-month Long & McQuade Performance Warranty. Some products (i.e. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. Consumables (i.e. strings, reeds, drum sticks, batteries, tubes, cross faders) are excluded as they are designed to be replaced. Cosmetic Damage, Accidental Damage, or problems caused by Humidity or Temperature Issues are not covered. Speakers damaged by overpowering are generally not covered. Our coverage does not provide compensation for loss of use. As of June 2018 the Performance Warranty is no longer transferable. The warranty is only valid in Canada.

A warranty can be a very important factor when making a buying decision. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. With an important purchase such as a musical instrument or piece of studio gear, however, many people want to have the peace of mind in knowing that their investment will be protected should the product no longer be performing at 100%.

Product Replacement - if your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.

Monday: 10:00am - 6:00pm Tuesday: 10:00am - 6:00pm Wednesday: 10:00am - 6:00pm Thursday: 10:00am - 8:00pm Friday: 10:00am - 8:00pm Saturday: 10:00am - 6:00pm Sunday: 12:00pm - 5:00pm

If you don't have a Long & McQuade account, one will be made for you using your linked Facebook or Google email address. If you already have an account with the same email address, you will be logged in.

Performance Guarantee - normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. 100% Parts and Labour Coverage.

Long & McQuade is a family-owned Canadian business that has been servicing the Canadian music industry for over 60 years. Our experienced team of experts offers the highest level of before- and after-sale service. Our policies and services are designed to provide you with the ideal shopping experience.

Some manufacturers provide warranties for longer than 1 year; however, these are usually limited warranties that do not provide the same coverage as the Long & McQuade Performance Warranty. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty.

Because of this, Long & McQuade provides our customers with a FREE one-year Performance Warranty on most of our products. The Long & McQuade Performance Warranty supplements the manufacturer’s warranty to ensure that our customers receive complete “no hassle” warranty coverage within their first year.

Donate to support your closest participating children's hospital or organization. A full list of beneficiaries can be found Opens News pagehere.

Sunday 9:00am - 9:00pm (EST) Monday: 8:00am – 10:00pm (EST) Tuesday: 8:00am – 10:00pm (EST) Wednesday: 8:00am – 10:00pm (EST) Thursday: 8:00am – 10:00pm (EST) Friday: 8:00am – 10:00pm (EST) Saturday: 8:00am - 8:00pm (EST)

If you are interested in receiving this coverage for longer than one year, you have the option of purchasing additional years of the Performance Warranty. The pricing is as follows:

Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.

Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.

Guitar Setup - Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.

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