Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Tekmar began as a family business manufacturing electronic components in 1984 and is celebrating 40 years in the Vernon market. 12 years ago, the company was purchased by publicly traded Watts Water, which started 150 years ago.

Tekmar manufactures electronic controls in the HVAC industry focused in hydronic heating applications, which are systems that use water to heat the space through either warm floors or convection systems. They also design and manufacture products for other brands within the Watts family.

My plumber just left after installing the WATTS pressure reducing valve. It worked great. I tried ordering it from Amazon and it arrived with one of the screws loose. The ones the hold the top on? Yeah kind of important. So I returned it and ordered from MASTERBUILDER online. Awesome fast shipping and it was packed very well. Arrived in perfect condition. So nice when a major plumbing problem is solved after weeks of dealing with it. You guys helped!!!

Shivani concurs, adding “it has opened up whole new markets for us, including Europe. We’re working with some of the major brands there. We are market leaders in smart boiler controls, which complement heat pumps, and smart controls.”

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

“The tenure in this team is phenomenal, and I’ve personally never experienced that type of culture and legacy. Some of our employees came to work for us and met partners here and got married and are still here,” she adds. “Most of the people in this company have grown up together. They know the culture and what we stand for, and happy employees build happy customers.”

“We have created several products over the years,” says Michele. “We have a team of hardware and software engineers and product managers, and we do everything for new product development.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at: info@masterbuildermercantile.com.

“Now we have inter-company work for the many different brands of Watts  in the European market, China and Dubai. That partnership has allowed us a broader canvas upon which we can get our products out.”

“Our expertise is in innovation and engineering, even though we are an electronics company. We are always asking how can we make people’s life easier and better?”

That includes unique products such as water filtration systems that are central to ballast control systems used in cruise ships, and hydro thermostatic units, amongst many other innovations.

“I sit on the senior management team, and some of my colleagues have been here for close to 30 years. We have some people in the manufacturing floor that have been here for 25 years,” she states. “We strive for an 11 percent turnover rate in our industry, but my turnover rate is 2 to 3 percent. I don’t even have a metric for turnover within Tekmar.

Tekmar began in a barn up the street from their current 60,000 square foot location on Silver Star Road, which is home to 102 employees who service clients across North America. The state-of-the-art facility features geo-thermal heating and cooling through water-based technology, and the building entrance utilizes its own, innovative snow melting technology, which means that through coils submerged in the pavement, there is no ice and snow.

“We manufacture electronic controls for HVAC applications and specialize in hydronic heating which is heating with water,” notes Greg Leupin, Tekmar General Manager. “We design and manufacture anything that has to do with a boiler/furnace room.”

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

“We listen to the market and come up with products to fit the need, and we build them right here in our facility with state of the art equipment. We create, build and develop products that are ready to go right into the market.”

Very happy with the purchase, came just as described and works perfectly. The shipping was incredible fast as well. Good job guys!!

Shivani Khera, who looks after Strategic Marketing for the company, adds “We are the brains. When Michele says we manufacture all these things, we do this with our stand-alone technology, to be the brains of that technology. We make the projects more intelligent, and we are always looking at the future.

This 1 inch lead free brass water pressure reducing valve is the standard model, designed to reduce incoming water pressure to protect plumbing systems and reduce water consumption for commercial, industrial and residential applications. The easy maintenance assembly consists of a replaceable seat module, NPT threaded female union inlet by NPT female outlet and a bypass feature to control thermal expansion pressure. The temperature range is 33 to 180 degrees F (0.5 to 82 degrees C). Suitable for up to 300 psi (20.7 bar), the pressure range can be adjusted from 25 to 75 psi (172 to 517 kPa) with the standard setting at 50 psi (345 kPa).

Michele Niles in Human Resources states “As part of Watts we are all about the stewardship of water and sustainability, and how to use it in a more globally minded way.”

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.