Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.

The system has resin inside the tank that is washed in a sodium solution. That sodium solution is drawn out of a tank known as the brine tank that holds the salt. Depending on the hardness of your water and water usage the system will automatically “regenerate” which means clean the resin beads of the hardness and reset them with the sodium.

For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.

85% of the USA has some form of hard water. Below is a graph breaking down the concentration of water hardnessin grains per gallon. Click on the image to enlarge.

If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.

Ion exchange softeners have been around for decades. The technology behind the process hasn’t changed however the technology in the systems is leaps and bounds ahead of where it all started. The systems today are more efficient and have much less waste than they ever have.

The system is highly efficient and only regenerates as needed, which on average is about every 14 days depending on water usage.

We invite you to try these products for six (6) months; subsequently you're free to return the product if you're not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.

Softer water with less harmful chemicals and minerals will give your clothes a more long lasting brighter whites and colors.  Utilizing our Salt based water softener will help you reduce the use of detergents by up to 40%.

The salt based water softener system comes with the following components allowing for easy installation. We also provide you with detailed installation instructions as well as an installation video to walk you through each step. Order a Springwell Water System today and start living a healthier life.

You’re competing in a complex environment encompassing technology, supply chains, skilled workers, accounting standards, competitors, and probably more than a handful of regulators and tax authorities.

Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won’t be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.

To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

To the end user (customer), SpringWell Water ("SpringWell") warrants that it's fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.The above warranties will not cover for defects or damage arising from:

If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.

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Our innovative designed salt based water softener system was developed to completely remove hardness-causing minerals from your water. As a result, you’ll notice little to no limescale buildup on fixtures and appliances in your home. You’ll also see your clothes appearing brighter and cleaner and your hair and skin no longer feeling dry and itchy. Other long-term benefits include more efficient and longer-lasting appliances as well as fewer repairs and plumbing maintenance.

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Our innovative Water Softener System head gives you complete control over your system's settings in the palm of your hand using bluetooth technology. Adjust your system's settings such as regen, backwash cycles, timing and more. With our innovative technology, you will save thousands of gallons of water each year. The fully adjustable 5-cycle meter control is not only easy to use, it's the future of softening.

Hard water is a result of mineral build up as well as one of the biggest issues when it comes to your home’s plumbing and appliances.  SpringWell’s Salt Based Water Softener System will remove the hard water minerals from your water and in turn extend the life of your household appliances.

Our Springwell's UVC5-15 system offers a high 15 GPM system with 30mj/cm2 which gives you one of the most powerful UV systems in the industry.

For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.

Our competitors tend to under value the importance of water pressure.  Make sure you're not creating a new issue by solving another.

Industry example

Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.Should the Customer prefer to use the Expedited freight options, they'll be expected to bear the expenses.

Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.

You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.

SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.

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To the end user (customer), SpringWell Water ("SpringWell") warrants that all its FutureSoft salt-free water softeners shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

Water damage is 6x more likely than a fire, yet we have smoke detectors in every room, but we don’t think to install leak detectors. Unfortunately most homeowners don’t even know about leak detection until it’s already too late.  This device learns your home’s water usage patterns to identify abnormalities like running water or small leaks and will automatically turn off water to prevent damage.

Yes, our salt based water softener system is the perfect solution for both city and private well homes with  hard water issues.

You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.

© 2017 - 2024 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.

Looking for a feature-laden premium UV water purification system, then Springwell UVC5-15 line of whole home UV purification systems should be your choice. In looking at this line, one easily sees how this product is truly different from everything else in the market. Springwell's state-of-the-art UVC5-15 series controller is a constant current electronic power source housed in a splash-proof case and comes standard with a "future-proof" expand ability port for future upgrades or options. A color user interface allows for easy visual identification of remaining lamp life and any error or fault codes. The UV water filter system even incorporates QR codes to access lamp change information and videos via web access.

Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:

We are one of the few manufacturers who use premium certified components giving your softener optimum performance with reliability and durability.  With over 20 years experience in water quality and a strong conviction that every family deserves the absolute purest water available, SpringWell is driven to ensure the best products at the best price with an industry-leading 6-month money back guarantee.

In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.

What's the point of purchasing a water system, installing it, and getting great tasting water if you're going to have drop in water pressure?  That's why at Springwell Water, we build our systems based on the number of bathrooms you have in your home to ensure you get no drop in water pressure.

Here's what you need to think about!  The average shower uses 2.1 gallons of water per minute.  If your home has 3 full bathrooms and all three showers are turned on at the same time, this means you'll be using about 6.3 gallons per minute (GPM).  You need to make sure you are purchasing a system with at least 8 GPM in case your appliances are on as well as kitchen sink, etc.

Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.

You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier's tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.

Subject to these warranties the cost of labor covered for the replacement or repair of Covered Items. This includes the replacement of Cover Items such as filter cartridges, elements or lamps.

Sometimes we do have packages returned as "undeliverable." That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won't be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.

Using our whole house water filter system will ensure your food and beverages will taste even better and more refreshing. Studies show, cleaner water used while cooking, results in stronger flavors and a more pure taste!

To the end user (customer), SpringWell Water ("SpringWell") warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 7-years under normal application, service and use.

SpringWell Water assures its Customers that the Carbon exclusive to SpringWell can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. This guaranteed performance is for 6 years or 1 million gallons.

UV technology is proven to control microbiological (bacteria & virus) issues in water including E.coli, Cryptospordium and Giardia lamblia. Our UV system kills 99.9% of harmful pathogens, viruses, and bacteria to protect your home against contaminated water.

The system is highly efficient and is designed to minimize the amount of salt that is normally used with a water softener. On average you will use a 40 lb bag of salt every 1-2 months depending on your water usage.

Prior to return or repair, it is binding on the Customer to obtain from SpringWell Water a return goods authorization number. The option to return the Covered Items freight prepaid is reserved to SpringWell.

If you’re not handy (not all of us are), you will just need to hire a handyman or plumber! Prices may vary depending on your location and where your main water line is coming into your home.

Our Innovative Water Softener turns hard water into softened water through a process called ion exchange. Using the electronic metered valve mounted atop the resin tank, the system measures water by the gallon before running a cleaning cycle. Once the resin bed reaches its saturation point, the cleaning cycle begins. During the cycle, a series of back flushes purge the trapped minerals and flushes them out of the system.  When water flows through the resin bed inside the tank, salts like sodium and potassium chloride are exchanged with hardness-causing minerals (primarily calcium and magnesium), resulting in “soft” water. The salts are also replenished in the resin bed during the cycle and the system is ready to go again.

Our industry-focused network is designed to anticipate and address your business needs. Together, our 250,000 people, deployed across 158 countries, can both zoom out and see the big picture — the context — and zoom in on the right solution.

To the end user (customer), SpringWell Water ("SpringWell") warrants that the following Covered items- retention tanks and mineral tanks (14" or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use.

We aim to ship orders within 24 hours, but shipments may delayed up to 4 days. All orders $29.00 and over receive free shipping.  If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂

Are you handy? Are you familiar with plumbing and piping? Then this may be a job for you! If not, then we strongly recommend hiring a professional plumber or handyman. Ease of installation depends on your specific home, home’s piping size and type. We will provide you with a bypass valve and 1″ elbow fittings. All you need to provide is your own piping and fittings to attach to the system. Watch our video for more details.

SpringWell uses a state of the art Connected Series bluetooth head to achieve this. The Connected Series head  has set the standard when it comes to ion exchange technology and is a workhorse in the industry for its quality and efficiency. SpringWell has designed and packaged an efficient compact salt based water softener at a great price!

We invite you to try these products for six (6) months; subsequently you’re free to return the product if you’re not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.

Information industry

We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.

Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:

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In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.

SpringWell Water Filter Systems 2381 Mason Ave. Ste. 140 Daytona Beach, FL 32117 Support Hours Mon-Fri 9AM-6PM EST Sales Hours Mon-Fri 8AM-7PMToll Free: 800-589-5592

The more pure your water is, the more pure your skin and hair will be.  Hard water contains harsh chemicals and minerals that can overall damage your skin.  Removing these minerals give your skin and hair a cleaner,  more pure look and feel.

We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.

We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. All orders $29.00 and over receive free shipping.  If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂

SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.

To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

Type of industry

Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.

You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.

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Each system is built to ensure you have no drop in water pressure. We build the systems based on the amount of full bathrooms you have in your home. If you have 1-3 full bathrooms then selecting our 1-3 bathroom drop down will give you a flow rate of 11 GPM while our 4-6 bathroom unit will give you 13 GPM and 7+ giving you 20 GPM. Be sure when comparing our whole house water systems to others that you ensure that you have at the very least 9 GPM flow rate or you may experience drop in water pressure in your home.