Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at: info@masterbuildermercantile.com.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Designed for installation on water lines to protect against both backsiphonage and backpressure of contaminated water into the potable water supply. The Model 975XL provides protection where a potential health hazard exists.

Local codes shall govern installation requirements. To be installed in accordance with the manufacturers’ instructions and the latest edition of the Uniform Plumbing Code. Unless otherwise specified, the assembly shall be mounted at a minimum of 12” (305mm) and a maximum of 30” (762mm) above adequate drains with sufficient side clearance for testing and maintenance. The installation shall be made so that no part of the unit can be submerged or where relief valve discharge could cause damage.

The Zurn Wilkins 975XL Reduced Pressure Principle Backflow Preventer provides high hazard protection for non-potable water applications. The wye pattern, bronze body provides separate access to each check valve and the relief valve for servicing.

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Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.