We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at: info@masterbuildermercantile.com.

Model is supplied with NRS gate valve. Strainers are not included but recommended; stainless steel strainers available separately (stock # 15347).

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Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Materials: FDA epoxy-coated cast iron check valve bodies; SS seats and trim; lead-free bronze test cocks; and either lead-free bronze (21/2 to 3" sizes) or FDA epoxy-coated cast iron (4 to 10" sizes) relief valve body. Standards: AWWA C511-92, IAPMO PS31, SBCCI (Standard Plumbing Code), USC FCCCHR Manual, 8th ed. Approvals: ASSE listed 1013, CSA B64.4, FM Approved, UL Classified US.

Materials: FDA epoxy-coated cast iron check valve bodies; SS seats and trim; lead-free bronze test cocks; and either lead-free bronze (21/2 to 3" sizes) or FDA epoxy-coated cast iron (4 to 10" sizes) relief valve body. Standards: AWWA C511-92, IAPMO PS31, SBCCI (Standard Plumbing Code), USC FCCCHR Manual, 8th ed. Approvals: ASSE listed 1013, CSA B64.4, FM Approved, UL Classified US.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Model is supplied with NRS gate valve. Strainers are not included but recommended; stainless steel strainers available separately (stock # 15347).

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.