Q. Why are colored stakes, flags or paint marks on my lawn or sidewalk? They show the location of utilities in that area. We are required by law to mark our water lines any time a contractor will be excavating within 15′ of our mains. When these markers appear, it means excavation work has been scheduled or has recently been completed. Different colors are used to indicate the location of different utilities:

No. Plants, trees, shrubs or permanent fixtures can impede our ability to service your lines. It is recommended that you call Dig|Safely. New York at (800) 962-7962 before doing work at or near the right-of-way so that the utility companies can mark the location of their service lines.

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SharkBite 24630LF Hose Bibb, 1/2 x 3/4 in Connection, Hose Bibb x MHT, 200 psi Pressure, Quarter-Turn Actuator

Hydrant Repair Kit,HY-420-CIA. Item: 828VC8. Mfr. Model: 8142406. No product photo available. Compare. Web Price. $315.52/ each. QuantityQty.

Air pre-charge at 20 psi; 3/4 in male connection; Prevents over-pressure caused by thermal expansion; Butyl rubber diaphragm; Stainless steel inlet ...

MCWA is here for you! We are always standing by to provide you with whatever we can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year.

Water hardness is a measure of the mineral content of water. MCWA water is considered moderately hard and contains between 5.6 and 7.6 grains per gallon of Total Hardness (100 to 125 milligrams per liter).

MCWA maintains the water meter and the water service line from the water main to the outside shut-off valve. Homeowners are responsible for the service from the curb box to the house, including inside shut-off valves.

Installed on potable water lines to protect against both back siphonage and back pressure of contaminated water into the potable water supply.  Assembly shall provide protection where a potential health hazard exists from cross contamination to potable water systems.

MCWA maintains the water main to the outside shut-off valve (curb box) located at or near the property line. We will also repair or replace your water meter if it is faulty due to normal wear and tear. The property owner is responsible for the service line between the curb box and the house and all other internal plumbing. The property owner is also responsible for the replacement and maintenance costs associated with missing meters and preventable damages such as freezing and tampering.

Lead is not in the public water supply when it leaves our treatment plants. However, lead might enter your water if it sits for long periods of time in private plumbing lines that have either lead solder or fixtures containing lead. Running the water for 15 to 30 seconds will clear out any lead that may be present in the water.Although there is no detectable lead in the water that we deliver to your house, if you would like to have your drinking water tested to determine if your plumbing is contributing lead to your water, two state-certified laboratories that offer lead testing are listed below:ALS Environmental – Rochester(585) 288-53801565 Jefferson Rd.Bldg 300, Suite 360Rochester, NY 14623Life Science Laboratories LSL Finger Lakes(585) 213-409016 North Main StreetP.O. Box 424Wayland, NY 14572

It is about three feet off the floor near the meter, located on the wall facing the street where the water service pipe enters the building.

PVB Anti-Siphon Pressure Vacuum Breakers prevent the reverse flow of polluted water from entering into the potable water supply due to backsiphonage.

The User Brochure 564_U includes details on setting up the Invita Connect app, WiFi connections and other adjustments a homeowner would typically make when ...

City of Rochester Bureau of Water is a bureau of the City’s Department of Environmental Services, which supplies clean water within the City limits.

Pure Waters is a Division of Monroe County’s Department of Environmental Services. They treat the waste water collected in sanitary and storm sewers.

Used to properly connect different metal piping. Prevents the deterioration of the pipe connections and stray induced electrical currents.

It depends on the work being performed. About 50% of all breaks are fixed within four hours, and 90% are fixed within eight hours. Call (585) 442-7200 for information on your repair.

Request a copy by contacting the MCWA Customer Service office (585) 442-7200, or click here to print a copy of the Water Quality Report.

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If you see water accumulating in your yard, call Customer Service at 585-442-2000. We will send a service technician to determine where the leak is located on the service line. If it is leaking between the curb box and the main, MCWA will repair the leak. If it is leaking between the curb box and your property or anywhere within the internal plumbing system, it is the property owner’s responsibility to repair.

Water provided by the MCWA contains a controlled, low level of fluoride (about 0.7 parts per million) as recommended by the EPA to help prevent cavities.

Our Reverse Osmosis systems remove up to 98% of PFOA/PFOS and other contaminants through cutting-edge filtration for the ultimate water experience.

Monroe County Water Authority (MCWA) is an Authority created by New York State statute to supply clean water to residential, commercial and industrial customers outside of the City of Rochester.

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Call Dig|Safely. New York at (800) 962-7962 to notify all utilities (including MCWA) to stake lines before you dig. If you are installing a lawn sprinkler system, contact our Backflow Department (585) 442-2000 to insure you are in compliance with NYS and County Health regulations.