If we’ve referred your complaint to a senior person at the company, you can contact us again if they haven’t contacted you in time or you’re not happy with their decision. It is your responsibility to contact us if you want us to investigate.

202125 — Water Technology lists five of the latest water purification technologies that are likely to serve as alternatives to existing water purification processes.

We help you and the company reach a resolution based on the facts or we’ll decide on a fair and reasonable outcome to your complaint.

If you tell us that information is confidential, we will not pass it on without your consent, but if we cannot pass the information on, this may limit our ability to help you.

The Australian Privacy Principles outline how personal information should be managed by organisations to make sure the privacy of individuals who deal with those organisations is protected.

Series 1156F High Capacity Feed Water Pressure Regulators are a type of Watts Pressure Valve and are for use in commercial and residential hydronic heating ...

If you don’t want to identify yourself, we can still give you general information and advice. However, to make a complaint you will need to provide your name and contact details.

Our investigations are not influenced by anyone. We form an independent view of the dispute by looking at what’s fair and reasonable, good industry practice and the law.

If your complaint is about an energy or water issue in Victoria, we can usually look into your complaint. See the What we can and can’t do section on this page for more information.

If a customer and the company can’t agree, the Ombudsman has the power to make a decision. If the customer accepts the Ombudsman’s decision, the company must comply with it. If the customer doesn’t agree, they may take action in another forum, such as a court.

We aim to make fair and reasonable decisions when we investigate a case. We take into account the circumstances of each individual case when making these decisions.

De Nora Water Technologies, LLC provides a range of safe, innovative, and sustainable disinfection and filtration technologies and aftersales support ...

If you’ve contacted your company and can’t resolve the issue, we’ll usually refer the complaint to a senior person at your company and ask them to contact you about the complaint. They have 3 business days to contact you by phone or in writing, and 15 business days to resolve your complaint.

EWOV acknowledges the Traditional Owners of country on which we operate throughout Victoria and recognises their continuing connection to land, waters and culture. We pay our respects to Elders past and present.

Military Standard MIL-V-18146B Type I. Series 25AUB-Z3 and. LF25AUB-Z3. Water Pressure Reducing Valves. Sizes: 1⁄ ...

We have a clear process for helping to resolve complaints. Some complaints can be resolved quickly while more complex issues can take a bit longer.

An Ombudsman is a name for an independent service that investigates and resolves complaints. We deal with complaints in Victoria’s energy and water sector, covering most companies that offer services to customers.

EWOV embraces the diversity of our Victorian communities. Every person, regardless of their race, religion, age, physical attributes or sexual orientation is entitled to be treated with dignity and respect. We oppose all forms of discrimination.

We may also need to disclose your personal information to other people who may be able to assist in the investigation, for instance, our external independent advisers or technical experts, or a regulator such as the Essential Services Commission, Australian Energy Regulator, Energy Safe Victoria or Environmental Protection Agency.

SWA Water is the world's leading industrial wastewater treatment company. Australian owned and operated, with offices in Australia, Malaysia and Thailand.

For privacy reasons, we don’t collect information about third parties who aren’t directly involved, such as friends or neighbours.

tekmar – 671 – Snow Melting Control – Pulse Width Modulation – Includes tekmar Outdoor Sensor 070. Brand: TEKMAR. Item: T70-671 Category: tekmar Controls ...

We can help with most electricity, gas and water disputes in Victoria. Here's what we can and can't handle complaints about - what we call our 'jurisdiction'

2024822 — Pressure reducing valves (PRV) are valves designed to lower the incoming pressure of steam or gas to a desired outlet pressure.

PLUMBING & HOT WATER · HEATING SYSTEMS · THERM-X-TROL THERMAL EXPANSION TANKS · OTHER AMTROL THERMAL EXPANSION TANKS · INDIREX WATER HEATERS.

If you don’t have a complaint but just want some general information, we call this an enquiry. We may even be able to refer you to another agency.

If we’re currently investigating your complaint, you can contact your conciliator directly or call 1800 500 509 and ask to be transferred to them, or email us.

We’re a not-for-profit independent company. Energy and water companies that fall within our scope must become a member of EWOV. Customers of those companies can come to us for free with enquiries or complaints about those companies. The company is then charged a fee by us for dealing with those enquiries or complaints.

You can start a complaint by filling in our online form. You can also call us on 1800 500 509 (free call) on business days from 8.30 am – 5.00 pm. We’re available on live chat from 8.30 am – 4.00 pm on business days. You email us at ewovinfo@ewov.com.au or fax us on 1800 500 549 (free fax).

Many complaints can be resolved by us assisting with a referral to a senior person at the company. If the company doesn’t contact you in time or you’re not happy with their response, we will investigate. Common outcomes of cases include:

Used to reduce incoming water pressure for protection of plumbing system components and to reduce water consumption. • Bronze body construction, union inlet ...

We’ll use your personal information to respond to your enquiry or resolve your complaint. To do this, we need to disclose your personal information to your provider. Where we are investigating your complaint, we also collect information about the complaint from your provider. In some cases, we may need to seek information from agents of your provider, such as the relevant electricity or gas distributor.

If you don’t hear from your company or you’re not happy with its response, let us know and we can investigate the facts. Sometimes we’ll go straight to an investigation if it’s a serious case. One of our team members will gather all the information and look into the records.

We have a clear process for helping to resolve complaints. Some complaints can be resolved quickly while more complex issues can take a bit longer.

If you’re a financial counsellor, solicitor, accountant or other advocate, we usually need your client’s written permission. They can give this by filling out an Authority to Act form.

Yes, if you have their permission to act on their behalf. You can make a complaint on behalf of another person, such as a client, neighbour or family member. You can also make a complaint on behalf of a business.

Series 9D dual check valves with intermediate atmospheric vent prevent the reverse flow of hot or cold polluted water from entering into the potable water ...

To help you with your enquiry or complaint, we collect personal information from you. Generally, personal information is information about an individual which can be used to identify that individual. You do not have to give us personal information, but if you choose not to, we may be unable to help you.