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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at: info@masterbuildermercantile.com.

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This 1 1/4 inch lead free brass water pressure reducing valve is the standard model, designed to reduce incoming water pressure to protect plumbing systems and reduce water consumption for commercial, industrial and residential applications. The easy maintenance assembly consists of a replaceable seat module, NPT threaded female union inlet by NPT female outlet and a bypass feature to control thermal expansion pressure. The temperature range is 33 to 180 degrees F (0.5 to 82 degrees C). Suitable for up to 300 psi (20.7 bar), the pressure range can be adjusted from 25 to 75 psi (172 to 517 kPa) with the standard setting at 50 psi (345 kPa).

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Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.